(Full Priced & Sale Items)
If you joined our Roxy Girl loyalty club prior to placing your order, then your return shipping is free of charge! You can simply use the pre-paid, white sticker label supplied in your original order, no need to attend a post office, simply use the barcoded pre-paid label and place the parcel in your closest red post box. No need to attend the Post Office as your label is prepaid.
Not a member, not a problem. We also offer free returns on orders over $150.00 by using the pre-paid label provided in your parcel.
Non loyalty member orders under $150.00 are returned at the customers expense. You can attend a Post Office to pay for your return or use either of the following two options, Australia Post Return Portal or Parcel Point Return Portal.
Step 1: Prepare
- Include the completed returns slip (If you don’t have the returns stickers, don't stress, you're welcome to state your return information on a blank piece of paper and enclose it with your package)
- Include proof of purchase (order number)
Step 2: Pack
- Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
- You must include any free promotional items you received with your original order
- Apply the supplied shipping address Label to the outside of the retail packaging (pre-paid for Loyalty Club members and orders over $150.00
Step 3: Post
- Be sure to keep a copy of your return tracking number
- We recommend you use registered post for all returns, as we cannot be responsible for items should they be lost in transit
Return postal address:
Roxy Online Sales
105 Corio Quay Road