We are pleased to offer free Australian shipping on all orders over $75.00 (unless stated otherwise) using StarTrack Premium. For orders under $75.00, we charge a $11.99 flat-rate for shipping using StarTrack Premium.
Packages should be received within 1-2 working days for metro areas, and between 2-4 days for regional areas. Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days. A shipping confirmation email will be sent when your order leaves our warehouse. Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.
Due to recent Covid-19 circumstances, you may be experiencing delays due to overwhelming volumes. We apologise for any inconvenience these delays may cause and thank you for your continued patience.
Unless selected otherwise at the billing/shipping page of the check out, our parcels ship authority to leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe or know you won't be home at the time of delivery, please do not nominate the authority to leave as our parcels do not ship with transit cover.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact Customer Service so we can assist you.