How do I return an incorrectly received item? April 14, 2022 01:43 Updated In the unlikely event that you receive an incorrect item in your order, please reach out to our Customer Service team for instructions on how to proceed prior to returning your item(s). Related articles How do I return an item that arrived faulty? Can I exchange an item via mail? How do I return my order in-store? Return Processing Period How do I return my order via mail?